Return & Warranty Policy
1.1 No Restocking Fee for 30 Days
Rogers Supply Co accepts returns up to 30 days with no restocking fees.
1.2 Special Order Items
A small number of items we sell are labeled as “special order”. These special order items are not eligible for our standard return policy as described above. Return of these items will depend on the manufacturer for restocking fees or if the product can be returned at all.
1.3 Products Ordered Wrong
If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. You can call or email Rogers Supply Co to set up the return. The products must be returned in new and unused condition in the original packaging. The customer is responsible for all shipping charges associated with the return or exchange. There will be no restocking fee if you exchange the item by placing a new order or if you return the item within 30 days of receipt.
1.4 Received Defective Products
Rogers Supply Co must be notified of defective products within 30 days of receipt. You can call or email to set up the return. Return the defective product immediately in the same box it was received in with the original packaging. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your new items after we receive your return. Rogers Supply Co will pay the shipping cost associated with the replacement. There will be no restocking fee if you set up a return or replacement within 30 days of receipt.
1.5 Replacing Items Under Manufacturer Warranty
Rogers Supply Co honors all manufacturer warranties for our products. If you are experiencing an issue with a product from Rogers Supply Co that is still covered by a valid manufacturer’s warranty, please contact us by phone or email. We will advise you of the next steps for getting your replacement as fast as possible. In some cases, this will require you to troubleshoot the issue with the manufacturer directly to obtain a case or claim number. Because of the nature of warranty claims, this process can sometimes take several business days. We will do everything we can to minimize the wait and resolve your issue.
In many cases, larger items that are malfunctioning will not be eligible for a whole unit exchange; examples include furnaces, air conditioners, heat pump, boilers, and water heaters. Warranty policies for such items typically cover parts only and labor costs are rarely covered. Most manufacturer warranties will allow for replacement only. Items are generally not eligible to return for credit. Customers are responsible for the shipping costs to send the warranty item back to us and Rogers Supply Co will pay the shipping costs to send out the replacement.
1.6 Received a Damaged Package
If a damaged package is left at your door, please call or email us immediately for instructions on how to handle your issue.
1.7 Freight Packages – Please Inspect Upon Delivery
Please inspect all freight packages before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and call or email Rogers Supply Co immediately with a description of the damage. We will contact the freight company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing for the product. In the event that you notice concealed damages after the driver has left, you must notify Rogers Supply Co within 24 hours of receipt.
1.8 Received Wrong Product – Not What You Ordered
If you receive an incorrect product, you must notify Rogers Supply Co within 24 hours of delivery. You can call or email us to set up the return. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the product when we receive your return). If you do not place a new order, we will ship your replacement product after we receive your return. All products must be returned in new and unused condition in the original packaging.
1.9 Changing Your Order Before It Has Shipped
We are able to make changes to orders that have not yet shipped if you contact us immediately after placing the order. Please have your sales order number when contacting us.
Rogers Supply Co must be notified of all cancellations by phone. Orders can only be canceled before they have shipped. If you wish to cancel an order that has already shipped, you will need to call or email to set up a return. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.
1.11 Limitation of Liability
Rogers Supply Co expressly disclaims any liability for consequential, incidental, special, exemplary or punitive damages. Rogers Supply Co liability in all circumstances is limited to and shall not exceed the purchase price paid for the product that gives rise to any liability.